Communication & Conflict Resolution

Communication and Conflict Resolution focuses on the basics of communications, listening skills, the five levels of communication, how to become a better communicator, how to deal with conflict, how to manage anger, and overcoming common communication barriers.  Communication and Conflict Resolution is the essential program to avoid an office breakdown.

If any of these 12 ineffective communication behaviors exist in your corporate environment, it’s time to contact Motivation Management Service, LP for a consultation before they elicit feelings of frustration, anger, resentment, defensiveness, and misunderstandings among peers and management.

  1. Ordering, directing, commanding
  2. Warning, admonishing, threatening
  3. Exhorting, moralizing, preaching
  4. Advising or suggesting
  5. Lecturing
  6. Judging, criticizing, disagreement, blaming
  7. Patronizing
  8. Name calling, ridiculing, or shaming
  9. Interpreting, assuming, diagnosing
  10. Sympathizing, consoling
  11. Interrogating, sarcasm
  12. Withdrawing, diverting, distracting

If you are unsure whether or not you have the listener’s attention, consider this list of indicators that the listener’s attention is elsewhere:

  • Lack of eye contact
  • Nervous distraction
  • Clock watching
  • Interrupting
  • Continuing previous activities
  • Asking inappropriate questions
  • Abrupt exiting mid-sentence
  • Projecting
  • Rambling
  • Sentence completing/word filling

There are ways to ensure more effective listening.  Be sure to reduce distractions, seek underlying attitudes and hidden motivations prior to the conversation.  Be sure to give your full attention to the conversation and look for non-verbal clues, while using feedback to confirm that you’re listening.

The ultimate goal of this course is to become not only a better communicator, but also a better listener.