Coach training endorsements
I thank my lucky stars regularly that I received your training back in 75-ish. It has always been a valuable resource for me and a set of skills that I have been able to share with family and clients. To this day MMS Is the foundation of skills and confidence upon which I base all of my coaching and consulting.
David King Keller, Ph.D.
The MMS Institute’s Coach Training was the most powerful training I have ever done. It gave me tools that I didn’t even know that I needed. It was life changing in terms of the work I do. It took me to places inside myself that I healed but was unaware that they needed healing. The MMS Coach Training gave me the opportunity to express parts of myself that I never allowed myself to express before. I saw myself in the other participants and as a result see myself differently.
The MMS Coach Training changed my life. It was the single most transforming experience I have ever had regarding human connection and service.
Dr. Cherie has been my coach since 1990. I consider her effect on me is like the space shuttle transporting me back into orbit. You help me realize my true potential.
We introduced the MMS Coach Training process to provide a better means to connect to the members of our organization.
Over the past year, it is evident that our team of ten MMS coaches have assisted our mentors, to supervise and lead others better in the performance of their job duties. In addition, better choices have been made in the areas of job retention, (members choosing to continue service vs. quitting), enhanced relationships that could otherwise effect work productivity, achievement of academic/training pursuits, and overall better focus on both personal and professional life.
All of our MMS Coach Training graduates would strongly agree that the value we received goes well beyond the tuition paid. My biggest triumph is that our people know that we care about them individually and through their willingness to utilize the MMS coaching process in the workplace trust has been restored.
Chief Dan Quinn
Retired US ANG
Just beginning the MMS Coach Training I already noticed a big difference in how I’m listening to others. Listening differently I can already see that I am seeing better results.
What makes the MMS Coach Training so unique and powerful is that it allowed me to go deeper within myself to find the answers and once the answers are received, the issues dissolve and are gone!
As a mother helping my children discover their passion and lay out an action plan to achieve their goals is a new gift I can give them thanks to the tools I learned in the MMS Coach Training.
The MMS Coach Training provided me with a method of listening that produced results in my life immediately. The coaching sessions help to uncover what stops people from achieving their goals. Most of all I found my life partner and we are playing the game with the same philosophy and perspective. I am very grateful.
In the MMS Coach Training I have found the tools to make my life work better. I am happier than ever and communicate my “wants” without reservation. I would highly recommend this to anyone who wants a profound growth experience.
I can’t believe that there is a better way to get in touch with your heart’s desires than by taking the MMS Coach Training.
Since taking the MMS Coach Training, I feel more confident, worthy and sure of myself. I also conserve my truth and I now speak the truth. I also feel more loving and caring towards myself and others.
How does one describe the journey of the self to being? It seems ongoing, our earthly purpose. In the MMS Coach Training, I feel I found more confidence in myself. I’m beginning to trust myself more. I’m able to tune into my feelings more easily. I’m able to express them more in the moment. I’m able to be truthful with myself in the moment and with others. I’m more conscious of speaking the truth. I’ve learned how judgments impede my speech and relationships.
The entire MMS Coach Training has been truly enlightening, exciting and wonderful. It has been a tremendous opportunity for growth and expansion. The past 3 months have given me the chance to change my behaviors within an environment which is grounded to sustain the changes, and to break through some long-standing issues during process days’! I feel deeply honored to be a part of this very special group, and grateful for the support from all the marvelous facilitators.
The MMS Coach Training has helped me to build stronger relationships with my clients. I also see changes in my relationship with my fellow ski instructors.
Taking the MMS Coach Training has helped me to listen in a new way. It is humbling to realize how long I have worked without having these skills, but that’s offset by the pleasure I take in knowing how much better suited I will be from now on to continue my work.
Halfway through my life, and at the near graduation of the MMS CT, I feel that I am finally hearing clearly my ‘calling’. It is about my ‘change of career’. The ‘calling’comes from Matthew 4:19: ‘and He said unto them, follow me and I will make you fishers of men.’ A paraphrase applied to me sound like this: ‘And He said unto me, follow me and I will make you an Architect of Human Dynamics.
Michele St. Sulpice
I can see a noticeable change in the way I relate to my clients since taking the MMS CT. I have learned how to connect with them authentically and to sincerely support them, especially in upsetting situations. I feel more comfortable managing problems as they arise and handling client’s concerns with dignity and respect for their individual processes.
As I continue to peel away the stale and wilted layers of the onion, I am discovering a fledged person that is full of life, emotion, desire and passion. I have a vivid dream of what the future holds. I am proud to be a dreamer once again thanks to the MMS CT!
I took the MMS CT in October of 2005. I am a Manager of a real estate sales office, and took the training to increase my ability to work with and coach my agents to higher levels of success. However, what I have gained has been much more. It has benefited me in my marriage, my relationship with my children which is invaluable, and of course my relationship with myself! I recognize now when I personally am stuck on an issue and know when to reach out and ask for help, of course from a graduate of the MMS CT! In my work environment I have discovered that I am more able to connect with people at a deep level, in the coaching process and in dealing with people in general, be they sellers, buyers or potential recruits. I help my agents with much more than their real estate sales business’, helping them work through personal issues as well as career issues. What I know is that when an individual is happier in all areas of their life, they are much more likely to succeed in their chosen profession, it is a true win:win.
The MMS CT has definitely helped me with what was the daunting task of starting an office from scratch, it has eased the process and I am very grateful for the opportunity of taking the MMS CT.
The moment I met Cherie, I felt a special connection and I thought: she can teach me some things that are important for me to learn. So I took the MMS Coach Training, which exceeded my already high expectations. I learnt a lot about myself, got rid of a couple of major limiting beliefs and learnt to be an effective coach, able to empower others. I use my newly acquired skills in my businesses, in my family and in every aspect of my life, wherever I find it appropriate to use them. What I especially like about Cherie and Lynn is that they really practice what they preach. This illustrates the power of their philosophy. I can highly recommend this course to anyone, regardless whether you want to become a professional coach, change jobs or just want to get better at what you are already doing.
“MMS showed me that non-judgmental coaching creates opportunities. It helped me learn how to connect with my clients. I use the skills I learned in the MMS Coach Training every day of my life.”
Paul van Hooft
“I feel empowered. I feel touched. I feel incredibly enriched. I feel re-enchanted. I feel joyful and playful. I feel grateful. I feel connected and committed. Wow!”
“I feel thoroughly cleaned internally and in full transformation. I will continue to live the process for the rest of my life. I feel deeply gratified that I have been able to choose for the MMS Coach Training. This has been the greatest gift I have given myself.”
“I’m ready to create my future around: freedom, adventure, helping others, authenticity, inspiration, and happiness.”
“I’m living my dreams. I am making waves. I am facilitating others in making their choices, and there is so much love in me!”
Yvette de Beer
“The MMS Coach Training has been the most intense learning experience in my life. The learning issues, the practical approach, and the training which is structured in group and in one-to-one sessions, and the contact with ones’ facilitator, make it truly profound!”
“Today I feel that what I want is not dependent on what other people think and say.”
“I became a more complete coach, I act more patient and with more interest in my family and friends. I have noticed a shift, I feel more self-confident and enjoy the details in daily life.”
“I follow my intuition and my volcano is under control. I now see judgments as an invitation to reconnect on a deeper personal level. My favorite words are: I’m more than okay as I am… and that is true!”
Renate de Walle
“I am in the present, I can truly shut out the world, I can truly focus and I am able to connect with other people without energy drain. I have made the substantial transformation which has allowed me to acquire a skill to help people.”
“It was the right choice and gave me the opportunity to process and heal some wounds and to connect with myself in a new, deeper way, more connected and in touch with my feelings, which is wonderful, because it gives me the opportunity to connect differently to people.”
“I follow my feelings and I speak my truth. This is how I establish connections between others and myself, between others amongst the mind between people and ideas.”
“Biggest step for me was to let Muis go and by that step letting go of fear as my major driver. CT accelerated letting myself feel and give joy and love. That really makes my life much happier and more fun.”
“I felt lots of butterflies in my stomach and perceived it as very risky – though in my “day-time” job I handle much bigger risks (albeit not directly personal) on a daily basis without much of a wink.”
“I’m ready to create my future around: freedom, adventure, helping others, authenticity, inspiration, and happiness.”
“My purpose in this life is to assist others in reconnecting to themselves, finding their path in life and choosing to walk it. I feel grateful and fulfilled.”
“I have found a lot of pieces of my puzzle which will help me to understand who I am, who’s in charge and will also help me finding my authentic self! I feel like I am on my path and what I make of my life is up to me.”
“Dear Cherie and Lynn,
I gained insight and tools that will increase my effectiveness as a husband, father, brother, and career person for the rest of my life!!! I have already seen the changes in how I approach life; and empowerment are the words that come to mind….I thought that prior to coming to this seminar, I had read and listened to all there was to be said in the way of personal development, I was wrong!!! I have never been so acutely and directly touched by such profound truths as those brought forth in your works. Furthermore, I am a religious person, and I found (“If Life Is A Game…”) to parallel so closely my beliefs, testifying to me again, that ‘TRUTH IS UNIVERSAL!!’”
Mark Robert Pace
I met Dr. Cherie in Glenwood Springs, Colorado in 1981. I took the “Self Esteem Workshop” now called the Inner Negotiation Workshop. It saved my life, literally.
Rachael Windh, M.S.W.
I often find myself reflecting on what I experienced at the Inner Negotiation Workshop. I have not felt this focused, motivated and deeply happy in a long time.
The MMS Self-Esteem/Inner Negotiation workshop was the perfect ticket for me at a critical time in my life. I walked away with real results.
The Inner Negotiation Workshop was terrific, a dramatic change has taken place: I get my high priority work done during the day. I’ve regained balance on my life, which I now see is also important in making me an effective manager. I approach work now with more energy and enthusiasm; I’m fresh rather than overwhelmed, because the rest and play help me recharge and be ready for work responsibilities.
The INW was as great and as empowering as the first time, and it really did feel like coming home.
I thank you and your exceptional staff for making a lasting contribution to the quality of my life.
In the INW there is an ever present respect for each participant and their individuality.
The knowledge that you have imparted to me in the INW will be put to good use for the rest of my life.
In the INW, you gave me the tools to teach myself how to live my so-chosen way while also among other people.
You both were “Catalytic” in helping me release myself from the prison of unfounded assumptions and unconscious barriers. Your stressing the difference between selfishness and self-centeredness brought a liberating perspective, and a commitment to implement new healthy behavior changes.”
Realizing the existence of my own aims and desires has also made me more aware of the aims and desires of others, and that it is more important that we all achieve them together in the INW.
This morning I cried. Even when my first born son died 17 years ago my tears were only for the briefest of moments. After all I am a man and I can’t cry. I never cry. Until today. Your Self Esteem/Inner Negotiation workshop is the most powerful, gut wrenchingly emotional, and thought provoking thing I have ever experienced. I feel like I have been falling thru the sky my entire life and now, all of a sudden, I found my parachute. I will become more at peace with myself, and the landing will be successful.
This is to thank you for the magnificent dedicated work and outstanding service to humanity that you are doing. It was the second time I took the Inner Negotiation Worskshop. Once again I witnessed the brilliance of your leadership and your sharpness of focus blending with love, compassion, understanding, keen intuition, humor and a contagious enthusiasm. This workshop was a powerful transformative experience. I feel higher, regenerated, more peaceful inside, and stronger in my power. I now have a clearer vision of my life, my career and my relationships.
The Inner Negotiation Workshop made me realize that what I think has value, and that I can be responsible for my own feelings and speak my truth. How Empowering!!! I was able to bid farewell to the ‘old self’ who had tiptoed through her life seemingly more concerned with keeping feathers unruffled than with being true to herself. You and the INW facilitators will always be in my heart the cheerleaders who, with my INW teammates, inspired the first touchdown in this, my new game of life.
. . . . . .. .WOW, what a chapter the INW was… in what a tremendous, powerful way Cherie is telling all there is to know, feel and tell about feelings. I’m SO impressed! And again re-motivated to look inside my own scared hurt child and take the photo out of the album and be with her to comfort and to cherish!
The INW is the greatest present I could give myself. Things are very different for me know that I have released the past and mourned my loss.
The INW gave me permission to be my authentic self. Thank you all so much!
I liked the release I felt during the Inner Negotiation Workshop and I will make the pact to always trust myself.
I really liked the support of the facilitators and coaches in what I wanted to create as my objectives for the Inner Negotiation Workshop. Thank you for allowing me to feel whatever I was feeling was okay with no judgment!
I most appreciate the molecular movement of the INW, making new friends, and seeing an angel.
In the INW, I learned to treat my body as a temple and to go after my career dreams. I will practice forgiveness whenever resentment occurs.
I have never been so cared for in a seminar or training and allowed myself to be my authentic self as I was in the INW!
The Inner Negotiation Workshop is a tool to help each person individually to become real, to release anything they want, and to create their dreams.
Dear Dr. Cherie,
I want to say thank you to you, Michael and Ed, Monica and the entire Self Empowering Series/Inner Negotiation Workshop group for an inspiring and powerful experience.
I feel able to go forward in places where I was stuck before. I feel clearer about my next steps. I’ve evicted the “junk” from my mind and if it starts to reappear I feel I can manage it with practice.
I used the serenity spray before bed last night and had the best sleep I’ve had in a very long time my mind was actually quiet! I woke up this morning with my body not hurting anywhere for the first time in a long time. I feel this was due to Ed’s body work, the release work, your loving guidance throughout the day, and grace.
I feel productive today and I’m acting as if I already have what I want with great gratitude.
I can’t thank you enough.
Attending the MMS Inner Negotiation Workshop gave me one of the most remarkable weekends I’ve ever spent. It was VERY special. It’s difficult to describe what went on, but I’ll try.
The theory behind the Inner Negotiation Workshop is that when we shut off all the clutter and trust ourselves, there are messages – call it intuition, God, the subconscious, whatever works for you – that “come to us” and clearly indicate what we need to do to honor our true selves. In other words, deep down, we know what the “right” thing is to do for us – and there’s a process for tuning into that voice.
The woman who developed this whole idea (although she says it’s always been out there, she just helped boil it down into steps) is Chérie Carter-Scott, Ph.D., author of “If Life is a Game, these are the rules,” and a whole slew of other books along that same line (and other lines, too).
I must admit, the workshop did not start out auspiciously for me that first day. Dr. Carter-Scott (or, “Dr. Cherie,” as they called her) was present, but said little and did not interact with us. At the same time, the facilitator, Joy, referred to her over and over again, “Dr. Cherie says…,” “According to Dr. Cherie…” as if we were talking about the Anointed One. I became irritated.
From the beginning, one of the five participants dominated the bulk of the time and seemed to me to be very dramatic and not particularly genuine. I began to think I was watching a segment of the “Montel” show and grew disgusted.
So now, I’m irritated AND disgusted.
Earlier on that Friday morning, I had a chance to work with Joy on some career issues I was dealing with, and we came up with a sort of mission statement about what I wanted for myself, which I was pleased with. But, as I sat pondering it, I felt dissatisfied. Finally, after lunch on the first day, I spoke up. “I’m frustrated,” I said. “Yes, we’ve come up with a tidy little statement about what I want, but I could have done that on my own. The reality is that there are a million other factors to consider, and THAT’s what I’m wrestling with. This is too pat – it doesn’t reflect the complexities of the situation.” The facilitator didn’t seem particularly rattled and said simply, “This is your workshop. What do you want to do?” Then she said that one possibility she had not brought up before was to have a one-on-one session with any one of the three facilitators – herself (Joy), Magdelena or Dr. Cherie. I turned in my chair and pointed to Dr. Cherie. “I want a session…” I said, “with HER.”
Again, the response was a calm, “Fine. How would you like to set it up?” Two of my choices were a one-on-one with the good doctor in a separate room or a one-on-one session with the group looking on. I responded that because I would be more comfortable with a PRIVATE one-on-one, I would choose to do one in front of the group in order to challenge myself. (They liked that.)
I sat opposite Dr. Cherie in the middle of the room with the group around us. They were not allowed to speak or ask questions without going through the facilitator. Dr. Cherie began asking me questions about all the factors that I felt were playing into my struggle about what direction to go in my life. As I responded, she’d ask another question. If I took a long time to answer, she’d wait quietly until I did. I felt myself going deeper and deeper.
After a short while, the rest of the room fell away… there was no one there but the two of us. We delved deeper and deeper until I came to the realization that I didn’t really have enough information to make any kind of informed decision about my future. I needed to do more research. (By the way, Dr. Cherie never volunteers what she thinks unless specifically asked. She simply mirrors what you’ve said and takes you a step further with the next question.)
All of a sudden, I felt as if a giant weight had been lifted off my shoulders. Of course! No wonder I couldn’t make a decision. I didn’t have the information I needed to move forward. What followed was the development between us of a game plan for getting that information. It did not involve ruling anything out or deciding on anything – simply researching, which is something I can do. Dr. Cherie wrote down the steps and handed them to me and that was the end of the session. I was almost startled to see that there were other people in the room. Had they been there the whole time?
As I say, it’s difficult to convey what the experience was like, but it was amazing. The rest of the day consisted of one-on-ones with facilitators, “sessions” with Dr. Cherie, and role-playing with the group.
Watching the others struggle with their issues made me cry with compassion for them. The pain was palpable, and watching them find relief truly remarkable.
The day was so intense (both days went from 9 a.m. to 9 p.m. with short bathroom breaks, plus a one-hour lunch break and one-hour dinner break) that I can’t really remember how I got to the subject of writing, but I admitted that I felt like my family expected me/wanted me to write something “important,” and that I was intimidated by that. Upon questioning, I admitted that, for decades, I had only written for work, with the exception of one poem I wrote last year and read to the writing group. I admit it was very Silvia Plath, but that’s how I was feeling at the time. After I finished reading it, someone joked, “Now I feel killing myself!” It got a laugh but shut me up and I didn’t write anything else again.
Dr. Cherie asked me if I would be willing to write something before we met again the next day. I said I would. We left at 9 p.m. with homework to do and a request to ask to receive a message while we slept that we could report on the next day (if we wanted to share). I fell asleep doing my homework but had set two alarms so I could get up early and write a story.
When the first one went off, I threw it across the room. Then I shut off the second one and went back to sleep. I awoke with great guilt and no message. I began to beat myself up and felt very disappointed in myself – and, of course, feared disappointing the group, the facilitators and, most especially – you guessed it – Dr. Cherie.
I got in the shower, still calling myself every name in the book. Then, as I washed my hair, the idea for a story came to me. The idea was followed by a very clear message that said, “You don’t have to make up stories. They’re all inside you.” All of a sudden, I couldn’t wait to finish my shower and write. I tore the hotel room apart, looking for paper, thought about throwing clothes on and running down to the front desk to ask for some and decided I couldn’t go down there with no makeup and streaming hair. But the compulsion wouldn’t let up. I had to write this story! I threw on some clothes, ran downstairs and asked the front desk clerk if I could borrow or buy some paper from him.
He winced. Then he brought out a tiny little notepad. I said, no, that wouldn’t do. He thought hard, then asked if blank computer paper might work. I said, YES! And it could even be used paper – I just needed one blank side. He gave me a small sheaf of (new) computer paper and a pen. I threw some breakfast food onto a plate and tried to shut out CNN’s top story, frantic that it would drive my own story from my head.
I needn’t have worried.
Back upstairs in my room, I sat at the desk and began to write. It flowed from beginning to end with only a few cross-outs. Then I sat at the desk and sobbed. The story was about my mother and today was my birthday.
I’d like to share it with you. I call it, “January 13, 2007.”
January 13, 2007
There was no “push” back then. It was the fifties and modern women with busy lives opted to skip the whole pain thing and cut to the chase. “So they said, ‘Congratulations, Mrs. Drickey, you have a healthy baby,’” my mom told me as she did every year on this day. “But they didn’t say whether you were a boy or a girl.”
My birthday was never complete without this story. Even later, when I was a teenager who sighed and rolled my eyes when she started to tell it, deep down, I never tired of hearing it.
She continued. “So, I said, ‘What is it? A boy or a girl?’”
I could have recited the story with her, word for word, but that would have been disrespectful. She loved telling that story.
“And somebody said, ‘It’s a girl.’ And I said, “It’s a girl? A GIRL!?” and I wanted to run down the hallways, shouting, “I have a daughter! I have a girl!’”
Mom died a few years ago. But her memories died long before that. In those last years, I would tell her the story on my birthday. She had only two expressions then – blank or confused. But when I told the story, she fixed those blue eyes on mine and listened. Her expression was one I wear a lot these days – like she’d just forgotten a name for a moment and it was on the tip of her tongue; or, like she knew she’d heard the words before, and would remember where in just a moment more.
When I came to the part about her running down the hospital corridors shouting at the top of her lungs, she’d smile like a little girl who’s reached her favorite part of a story she’s heard a million times, and is getting ready to say, “Tell me again, mommy. Tell me about the day I was born.”
I couldn’t wait to share it with the group. I did and the 4 other participants and 3 facilitators cried. I managed to make it to the last line before “losing it” myself.
Day two delved further into the work. Although we agreed not to talk about another person’s work with others, I can say that watching the transformations was incredible. One word, one sentence could change everything and make the person’s face – which had been twisted with pain and doubt and sadness – light up. The whole group saw it. And we could hardly believe what we were seeing.
That afternoon I went through an exercise about confronting work people who demanded to be paid before they had finished their work and before I could have it inspected. It had happened to me three days before, with the plumber. I finally felt so frustrated and panicked by the man, I paid him just to get him to leave. If he’d asked, I would have overpaid him to leave. I felt that desperate.
I asked the four participants and one facilitator to play different workmen – I made them all men – electrician, plumber, general contractor, and I made one of them my female boss.
The only male in the group began the exercise, playing the electrician. He was so authentic that I began to shake and my mind got confused. I started backing up as he got more and more belligerent. After a few moments, I just wanted to pay him to get him out. I burst into tears and the man playing the part paled and said the exercise was over. Between my tears, I assured him that he was doing exactly what I needed him to do. The man said he didn’t want to make someone cry and Dr. Cherie came up and told him he was doing a great job and to continue.
We continued the exercise a few minutes more until Dr. Cherie asked him to stop for a moment. She walked up a put an arm around me and asked me what I was feeling. I told her it was EXACTLY the way I’d felt three days earlier. She pointed out that this was an opportunity to change my behavior in the safety of this room and with the 100% support of every person there, if I was up to it. Reluctantly, I said I would try.
I continued with each workman, stopping occasionally to ask for guidance, then plunging back in again. By the time I got to the last workman, I could clearly say, “NO. You will not be paid until I’ve had the work inspected. If it passes inspection, I’ll contact you and pay you promptly, as I always have.” Even the participant was at a loss for words.
Right after the exercise, I called the plumber (got his voicemail) and told him I expected him to come and fix the things that were wrong and to do so at his own expense. I called and left a message the next day, reiterating what I had said. I still haven’t heard back from him but will call a third time and let him know I am filing a formal complaint with the licensing board. And then, I’ll file the complaint.
I’ve already contacted a new plumber that came highly recommended. This time, I will write out an agreement that I will sign and expect him to sign for the work. If he’s not willing, I’ll keep looking for a plumber who will. Talk about empowering! The reasons behind my intimidation were related to early family issues and aren’t important to go into here. What was important was that I broke through the past so I could confront the future. If you’re able to do that in a secure situation like the workshop, it really does translate to the real world.
In the beginning I was skeptical, having done so many self-development courses and still dealing with the same issues. Through MMS INW I learned that shutting off my feelings and changing my attitude to suit everyone else means I am defying ME!
I am the most important part of life’s equation. The INW workshop, is about being selfish and getting down to the true issues at hand which hold you back. Honestly, I have never felt better! I am FREE for the first time ever! I learned that no matter how much I want something, how hard I maintain a positive frame of mind, I have to actually FEEL it for it to become a reality.
Since the course I feel so great and things are really working out for me. I just feel so free. No matter what was going on for me I never worried! I believed and felt all would be well. I realized what I wanted to do. Be my own company offering organizational, operational and project management skills. And I have my first contract!
Anticipating a weekend of growth, clarity, and more than a little magic, I took the MMS INW in July, 2003. The weekend was truly meaningful for me, helping me to move forward in a number of areas in my life in which I felt somewhat stuck. The INW provided a safe space for me to explore my deepest heart. The loving atmosphere created by Cherie and Lynn made it possible for me to visit some very fragile places within, soothe myself, and venture forth, happily, into my own life, fully present and freed from old sorrows and limiting beliefs. What I did not anticipate was how the magic of that weekend would continue to impact virtually every aspect of my personal and professional life. I recently took out my INW workbook and revisited the moment in time when I was learning to make room in my life for my heart’s desires. I literally wept tears of wonder when I realized that I had completely accomplished 3 of the 5 enormous personal and professional goals I had set for myself that weekend, and that the other two are happily coming to fruition! This is a true testament to the staying power and the validity of this work. For me, the INW was among the most life-affirming and therapeutic experiences I have ever had. Through this work, I have learned to embrace all that life presents to me, and utilize all of the strengths and gifts I discovered in myself.. My understanding of myself has deepened so much, and I have moved forward in my own life so many ways. I came away from this experience feeling as though I had been visited by angels—and I continue to feel that way, four years later! I count Cherie, and Lynn among my greatest blessings. The power and truth of their work is astonishing! I recommend it highly!
Allie Friedman, LCSW, ACSW
While at the MMS Inner Negotiations Workshop, I recalled a childhood event that had been buried for many, many years. At age five, a jawbreaker had become lodged in my throat. I was gasping for breath, trying desperately to cough it up but somehow unable. My two young brothers had urged me to run down the hall to get my mother, who was visiting Leila, a neighbor. We had been given a stern warning to stay in our apartment with the door locked until my mother returned, but I was too frightened to heed my mother’s warning. I ran into the open door of our neighbor’s apartment, clutching my throat and managing to yell out “mommy” between ragged breaths. My mother took one look at me, reprimanded me for interrupting her visit with Leila, pushed me out the door, and shouted at me to mind what she said and get back home. One of my brothers finally slapped me hard on the back, and I coughed, shooting the jawbreaker across the room, enabling me to breath freely once again.
The memory of this incident during the workshop was possibly even more traumatic than the event itself, striking my heart with lightening force. To realize that I might have died that day because of my mother’s inattention and lack of concern for my welfare was a painful blow. A horrible thing had happened; how could I ever resolve it? My heart told me there was no resolution. It took a couple of very painful hours to work through it all. Sobbing, I began to remember how I had felt that day when my mother pushed me away – voiceless, unloved, invisible. Many times in my adult life, I had felt the same way. When things looked hopeless, I just accepted that as fate and seldom spoke up or sought a solution. Was it because of my early experience? Had I given up at the age of five? And what did it all have to do with the conflict I was having with a particular “bully” personality at work? Somehow, I slowly became aware that that singular childhood incident had profoundly shaped my personality and influenced my life. I became equally aware, however, that I was no longer a child, dependent on, and under the control of, an adult. I was an adult myself, with a voice and a mind and opinions that mattered. My decisions, my relationships, my outcomes were up to me now. I had the power to barker a resolution. Wow.
I came away from the workshop with an incredibly valuable life lesson: no matter what the circumstances or how seemingly hopeless the situation, there IS a resolution. This lesson has served me well, both in my career and in my personal life. I can now embrace life’s inevitable conflicts as a challenge and as an opportunity to work toward mutual peace, harmony, and understanding.
Management Consulting Endorsements
I want to take a moment to personally thank you for all you have done for my organization and me. Your willingness to do whatever is needed and wanted is only surpassed by your outstanding interpersonal skills. It is extraordinary how someone can be such a composite of so many positive qualities and skills, yet amazingly outstanding in every one of them. Let me expand.
You are a left brain pragmatic thinker who strategically plans and deploys almost instantly the agreed upon tasks, yet you display the compassion and empathy of a right brainer who effortlessly facilitates people uncovering their truth. You are a terrific organizer, helping everyone become more efficient and effective in their work spaces. You are a great coach who consistently empowers people to expand into their potential. You are highly intuitive, knowing when to listen, when to be confrontive and when to pull back.
Having experience you as the workshop leader of your Self-Esteem workshop, I must say that I was deeply impressed by your masterful facilitation and teaching skills and that was over 15 years ago.
Throughout the last year, you have worked with every member of my staff to help them focus, clarify, organize, deploy, and be more effective. You have worked with me personally and I have benefited tremendously from your support.
I can’t think of any person or organization who would not benefit from you myriad of skills and abilities. Please know that you have my endorsement and blessing. I have no hesitation in recommending you to anyone for one-to-one support, organizational consulting, training or giving seminars and speeches. I am very grateful to you for your contribution to me personally and to my organization as well
With Love and Joy and Tremendous Gratitude,
President, Self Esteem Seminars
Co-Author, Chicken Soup for the Soul Series
What began as an experiment in collaboration with you – and MMS – and FMC, has evolved into a partnership where you’ve made an enormous difference in our company’s change efforts and in the lives of the people you’ve worked with here.
You have been a teacher, facilitator, team-builder, coach, and friend. Your insights into people and tasks are rare gifts that help people understand and cope with issues. You have heart without losing objectivity. You help people find the answers within themselves by asking the right questions. You understand the need for corporate bottom-line results while respecting individual wants and needs. You help bring alignment, so people can be whole.
With your counsel, guidance, and training, you’ve helped bring out communications group together as a team. You’ve helped us understand ourselves better. And you’ve provided a safe place for us to be ourselves and to figure out what’s important in our personal and professional lives. Personally, you’ve helped me renew by spirit and chart a course so I can build on my strengths and develop as a leader and as a human being.
Whether the subject is leadership or change, teamwork or customer focus, you, Lynn, Michael and the entire MMS team blend logic and heart in helping us define issues and find answers. Thanks for being part of the FMC team. We couldn’t be where we are without you.
Fondly and with heartfelt thanks,
Patricia D. Brozowski
Vice President Communications, FMC Corporation
I am taking this opportunity to thank you for the tremendous growth opportunities you provided to us through your fabulous MMS workshops. My staff and I are so excited to have you be a part of our on-going quests for personal and professional advancement. From the Employee Owned Change Program and MMS Communications Seminar to Telephone Skills Coaching and the Inner Negotiation Workshop, we are very impressed with the content and presentation of your programs. As our trainer and leader, we feel very supported by you, your sister Cherie Carter-Scott and the entire MMS organization.
Employee Owned Change Program. A result of the EOC was new responsibilities for our Customer Specialists; these are working very well for the whole team. Right after we completed the EOC wrap-up, each Specialist became responsible for several duties related to their assigned product lines. These include period repost distribution, monthly updating of Frequently Asked Questions in the Ask Dole section of www.dole.com and updating of their section of our on-line reference manual. Additional assignments include Claims Assistant, Production Assistant, Email Assistant, Back Up Systems Administrator, and Quality Assurance/Research Assistant; these will be rotated for cross-training purposes.
We’ve seen a complete transformation of the department; especially since these new duties were assumed after the Specialists became seasoned in their primary roles. Stabilization of the team after re-engineering, then implementation of the EOC project is helping us more forward in leaps & bounds. Every day I am observing a more cohesive team that prides itself on proactiveness and getting the job done. There is incredible teamwork occurring, plus support the reps give each other is amazing. With additional training and delegation now complete, I am also feeling relief, since there is so much I’ve been able to delegate to the reps. It gives them a sense of satisfaction, ownership and more confidence to have these new roles. These opportunities are also visible examples of activities geared towards career pathing.
Telephone Skills Coaching
Having you listen to our calls and evaluate them helped us provide better quality service to our customers. It also created an increased confidence in each Specialist. Your tips, coaching and guidance were appreciated and we continue to use your feedback today, as we help our callers.
MMS Communications Seminar
Your communications seminar was one of the best we’ve ever attended. Not only did it cover communications basics, but also it examined various levels, styles and methods of communication. We learned so much about verbal communication, in addition to reading body language and the importance of active listening skills. Your tips for dealing with sensitive situations and the role-plays were invaluable.
Inner Negotiation Workshop
Each of our Specialists attended an INW, provided to them as an optional workshop and a perk, paid for by Dole. As an alumna of the INW (April, 2000), I know the value of skills learned in the workshop for one’s personal and professional growth. Since completion of the INW by everyone, I’ve seen some amazing transformations in people on our team. From changes in attitude and goal setting, to improvements in work habits, team relationships and communications, the INW made and incredible mark on our Specialists. Thank you for offering this fantastic opportunity to us- it is truly a gift!
Speaking on behalf of our call center team, I commend you for offering excellent programs to those people who aren’t afraid to challenge themselves and take their skills to the next level. We appreciated having your example of living life to the fullest, by implementing in your personal life the various skills taught in MMS session and through the various materials you provided.
Thank you for your caring support and guidance. We wish for you always peace, happiness, fulfillment, success and God’s many blessings!
Karen E. Brill
Manager, Consumer Response,
Dole Consumer Center
Dear Dr. Cherie and Michael Pomije,
It gives Vitallife Corporation and me great honor to document our sincere appreciation to the two of you for engineering the Change Process for Vitallife’s key members. You supported both the management and physician team to become more effective professionals.
From early July 2010 in your interviews with our management to our retreat held in August, in Thailand, we observed a marked improvement in the following areas: positive attitude, customer service, procedures, systems, and a willingness to work effectively together as a team. You then initiated follow up conversations with team members that carried us through the first quarter of 2011.
The board of directors and I have witnessed the shift from non-responsive and uncooperative to positive, supportive, and engaged team players. This has clearly demonstrated your professional skills in managing change, working with challenging staff, (especially physicians) as well as dealing with cultural differences, and motivating people to change attitudes and behaviors.
What we appreciate the most is the “passion” that you and Michael have demonstrated with your Employee Owned Change: Teambuilding & Customer Service Program to our Vitallife team. The customized approach that you and Michael have extended to our team has resulted in financial growth of 80% net compared to our 2009 performance.
The professional development you provided significantly impacted our manager’s attitudes and our daily operations became much more efficient. The result was improved customer service in the #1 healthcare provider in Southeast Asia.
Once again, we thank you both for the tremendous contribution you have made to us. We are also grateful for the relationship that we have developed with you in successfully achieving Vitallife’s corporate objectives in 2010. We will be pleased to be your official reference to any potential clients in the near future.
We look forward to your guidance to our team to meet new challenges facing us in the wellness industry.